Capgemini / CGE&Y / Ernst & Young
UX Leader of Capgemini's Rapid Design & Visualization (RDV) North American practice.
Senior Manager responsible for thought leadership, UX processes, solutions, service offerings and managing UX projects.
Conducted heuristic analysis to develop the 2005 GM global B2C interactive strategy resulting in a massive improvement in JD Powers customer satisfaction scores across all brands (Cadillac, Chevy, Saturn, Saab, etc.)
Led the usability testing for the redesign of Merrill Lynch’s global web presence (ml.com) resulting in a 40% increase in user satisfaction and a 60% increase in page views - the site was awarded the "Best Financial Services Website" award from the Web Marketing Association.
User experience research and usability evaluation leading to a redesign of the Office Depot web site, resulting in a 4% increase in shopping cart size and a 30% decrease in support calls
Managed onshore and offshore teams, as well as design agency partners
AAA, Alcatel-Lucent, Allstate, American Express, Ameriprise, Applebees, Assurant, AutoTrader, Cisco, CNA Insurance, Coca-Cola, Dr. Pepper, Farmers Insurance, General Motors, Honeywell, Johnson & Johnson, Lorillard, Merrill Lynch, Novo Nordisk, Office Depot, Praxair, TIAA-CREF, WalMart, Wellpoint, Windstream